⭐ 1/5
⭐ 1/5 — BUYER BEWARE: TERRIBLE PRODUCT SUPPORT & CUSTOMER SERVICE I seriously regret buying Roborock. I paid premium money expecting a premium, reliable robot vacuum. Instead, after only about 6 months—and with very little actual use—the machine quit working. But the product failure isn’t even the most frustrating part. The customer service experience was worse. After contacting Roborock about a machine that failed after only six months, their solution was to offer me a $20 credit—and that $20 can only be used toward purchasing ANOTHER Roborock product. Are you kidding me? After spending hundreds of dollars on a supposedly premium product that barely lasted six months, why would I want to spend MORE money buying another one from the same company? A $20 credit toward another purchase is not a meaningful solution. When a company sells expensive products, customers should expect the company to stand behind them when something goes wrong this quickly. Based on my experience, Roborock completely failed that test. I have owned many expensive appliances and electronics, and this has been one of my most disappointing customer-service experiences. My advice: THINK TWICE BEFORE BUYING ROBOROCK. Don’t just look at the features and reviews when the machine is new. Ask yourself what kind of support you’re going to receive if your expensive robot stops working months later. My experience was simple: Hardly used. Failed in about 6 months. Customer service solution: $20 credit toward buying another Roborock. That tells me everything I need to know. ⚠️ BUYER BEWARE. I would not purchase another Roborock product.