Charged more than the retailer’s own…
Charged more than the retailer’s own stated invoice – refund refused I ordered Christmas projector lights after seeing a Facebook advertisement. The price displayed to me was approximately £15 plus £3.99 postage. I subsequently found that £24.76 had been taken from my bank account. My bank transaction record shows that the merchant actually submitted a charge of $32.47 USD. I contacted Wayspath immediately and asked them to cancel the order and refund me. They repeatedly told me in writing that their bill was only $19.99 + $4.99 shipping = $24.98 USD. Therefore their own stated invoice says $24.98 USD, while my bank confirms that $32.47 USD was actually processed. I asked for cancellation and a full refund straight away, but they refused. At the time of writing I have not received the goods either, and I have now had to raise the matter formally with my bank. Very poor experience and I would advise customers to check the amount actually charged to their card very carefully - Avoid!!