Time is of essence
I had a bad experience with AirAsia flight. We booked at 1120am flight from Kalibo to Manila returning from an event. We arrived 1030am way ahead of domestic flights schedule at 45mins prior to departure. We were checked in at 1035am to 1040am only to be told that we didn't made the cut-off time! Yes time is of essence, we understand but to cut us off because the captain of the flight doesn't not want to reconsider because he left at 11am instead of the scheduled 1120am we were denied entry. For me its just outright unfair since time was still on our side but because they would rather go home early than reconsider us 2 who actually came in at the exact time. Worst CUSTOMER SERVICE!!! SUGGEST YOU RATHER BOOK OTHER AIRLINES THAN AIR ASIA !!! NOT THE WORLD'S BEST BUT WORST AT BEST