The worst business model I have ever…
The worst business model I have ever experienced! I paid €817.24 for my booking, and I still haven't received my e-ticket. Your app says that ticket issuance may take up to 2 hours, but when I contacted Customer Service, I was told that I need to wait up to 72 hours. 😡 Seriously? Three days to issue a flight ticket? Look at your competitors. Most of them issue tickets within minutes. That's how you build customer trust. But in 2026, Traveloka apparently needs 72 hours just to issue a ticket after taking €817 from a customer. This is absolutely ridiculous. Your website advertises attractive prices, but apparently those prices are not actually secured or available when customers book. You show the customer a great price, take the payment, and THEN start searching for or negotiating the actual fare with the airline? Is that why you need 72 hours to issue a ticket? If that's how your business model works, it's a joke. I paid €817, not €8. I need my ticket. I need confirmation that my flight is secured. I cannot simply sit and wait for three days while the price of flights can increase or seats can disappear. And here's the biggest problem: You tell me to wait up to 72 hours. But what happens if, after 72 hours, you tell me that you couldn't issue the ticket? By then, the fare I originally booked may no longer be available. The flight could become more expensive, or there may not even be seats left. Who is responsible for that? Will Traveloka pay the difference if I have to buy a much more expensive ticket because you failed to issue the ticket on time? Of course not. You take my money immediately, but apparently I have to wait three days to find out whether you can actually provide what I paid for. This is one of the worst booking experiences and policies I have ever encountered. And your Customer Service is not much better. You promise that someone will reply within 2 hours, but of course, no one has replied to me. And YES — after paying €817, more than half a day has already passed, and I STILL HAVE NO E-TICKET. WHERE IS MY TICKET, TRAVELOKA???? SSUE MY TICKET NOW OR REFUND MY €817 IMMEDIATELY. I PAID YOU FOR A FLIGHT TICKET, NOT FOR 72 HOURS OF WAITING AND UNCERTAINTY.