Urgent Complaint Regarding Unacceptable Service Delay and Recurring Faults in Symphony Cooler (Complain Date: 06/06/2026)
Respected Sir/Madam, I am writing to register my strong dissatisfaction with the pathetic after-sales service provided by Symphony. I lodged an official service complaint for my Symphony A/R HIFLO 40 (2023 Model) cooler back on 06.06.2026.Despite a gap of more than 3 months, no technician came to resolve the issue until today. During this period, I continuously followed up with your team on multiple contact numbers, including 72088 41200, 89767 11936, and 7045197045. Every single time, I was given empty promises that the technician was being sent, but no one showed up, causing immense inconvenience during the peak summer months.Furthermore, this cooler has severe quality issues. It broke down last year, and it has broken down again this year. This recurring failure clearly indicates either a manufacturing defect or poor-quality parts used during previous repairs.Although a technician finally visited today on 08.09.2026, I demand a formal assurance that the repair is permanent and any defective parts are replaced with genuine components under a extended warranty guarantee, given your massive delay. If the issue is not completely resolved, I will be forced to escalate this matter to the National Consumer Helpline (NCH) and Consumer Forum for deficiency of service.Kindly look into this track record immediately and confirm the resolution.