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Norway

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1 review

Hainan Airlines

Paid for a seat reservation for 1200…, which later got cancelled

Paid for a seat reservation for 1200 RMB, but when I get on the plane, they switch my seat. When I ask if I can sit somewhere else, even the plane is 70% empty. I am asked to pay an extra 800 RMB. When I ask for my money back, they give me a number to call. Which I need to call there and then before the flight takes off. And beware when you pay for the seat. They only accept Alipay and WeChat. And it’s transferred to a private account and not the airline themselves.

2026-10-09