I ordered the S26 model via duotts.com
I ordered the S26 model via duotts.com. For a long time I only saw the status "label printed", which made me a little nervous, considering the fact that I paid by card. However, I received the bike within 1 week of ordering. To this day, I have not received an invoice for the goods. After assembling the bike, I wanted to inflate the wheels and on the front wheel I discovered damage to the spokes, one spoke was torn off and bent. The lower part - the mother was somewhere in the wheel frame. So I filled out a complaint protocol on the duotts website and wrote an e-mail, where I included photos of the damage in both conversations. The answer was that they would send me a new spoke and that I should replace it. Should I have a brand new bike repaired at my own expense? Is this how they want to establish themselves on the European market? I suggested that they send a new front wheel and collect the damaged one, or that I withdraw from the purchase contract and get my money back. They don't want to accept this, they still insist on sending a new spoke for the wheel.