Worst customer experience - DJI
Terrible customer service. I waited three months for my gimbal repair because they kept saying replacement parts were unavailable. Once I finally sent the device in, they refused to repair it under warranty, citing a tiny cosmetic damage on the device. The real issue was a faulty motor, which should have been covered by the warranty. Instead, they wanted to charge me $100 for the repair, while a new device costs only $99. After months of waiting, this feels like an excuse to avoid honoring their warranty obligations. Very frustrating and disappointing experience. I won't use any of their products in the future. Here are my case details: Case Type: Repair Product Name: Osmo Mobile 7P Case No. CAS-33129153-D7X2M0 Product SN: 95BVM25315G00PY1