Deceptive Shipping Costs and Unfulfilled Order
I purchased a costume set from CosSky with a wig and beard included (this was $26 more than the costume without wig and beard.) After my purchase was made, I was emailed by the customer service team and notified that I would need to pay an additional $7 shipping fee due to the item being overweight. I politely let the team know that I was unwilling to cover the cost after the order had been placed, and that they could cancel and refund my order if it could not be shipped without the additional charge. The team replied politely and let me know they would ship the order anyway, which I appreciated. When I finally received my order on 9/5, after placing the order on 8/16, the wig and beard were not included. I contacted the team again to ask about the wig, they informed me that it was “detained due to overweight” and that I would need to pay an additional $15 in order to have the wig shipped to me. I let the team know once again that I was not willing to pay the additional costs, and that I expected my order to be fulfilled as placed. The team let me know that they could offer me a “partial refund” of $12 for the wig, even though the cost difference was $26. As a customer service professional, I found this bait and switch tactic unsavory and am more concerned with the deceptive practices of hidden fees than I am with the dollar amounts. I will not shop with them again and would recommend using a different vendor at any opportunity.