Very disappointing experience with my…
Very disappointing experience with my RayNeo GT Max order. I placed and paid for order EU#5534 on September 4. After waiting without any shipping confirmation or tracking number, I contacted RayNeo several times asking for a clear dispatch date. Initially, I was told about delays, priority processing and batch shipping. Later, RayNeo informed me that the product I had already paid for was actually out of stock. Because of the continued uncertainty, I submitted a cancellation request and requested a full refund. RayNeo's system confirmed that my cancellation request had been received and was being reviewed. Then, after I had already requested cancellation, RayNeo support sent me another email saying that my order would be shipped by September 20 at the latest. So at this point I have been given conflicting information: the product is out of stock, my cancellation is under review, yet support is simultaneously telling me that the same order will be shipped. Customers should not have to repeatedly chase a company just to find out whether a paid order is in stock, being shipped, or being cancelled. I hope RayNeo resolves this properly and improves its communication and order management.