Repeated problems with no customer support
First the charging dock was broken and the mower wouldn't line up and autodock. Customer support made me upload half a dozen videos and logs before they believed me and sent a new charging dock. By this time the return window was closed. Now a few weeks later the mower just randomly stops mid mow and turns off. No error message, no notification. You must then pick it up and carry it back to the charging dock and manually place it in there to turn back on. AI customer support says no returns, no refunds, but if I find a box and ship it to them they might be able to replace it with a different version since mine is out of stock. I have the LUBA 3 AWD 1500, purchased in June 2026. They have taken my review down on Amazon and Mammotion.com already. I’ve spent at least 20 hours dealing with customer support so far and I’m pretty sure it is just AI chatbots the whole time as I have to answer the same exact questions every single time.