Why even have a review system on this…
Why even have a review system on this platform if you're just going to delete the reviews warning other clients about malicious service providers? At this point I can only conclude it's because they take a commission on every order — scammer or not, they get paid, so a bad seller getting exposed just costs them money. That's not a review system, that's a marketing tool. Do not trust the star ratings here — ask around before you pay anyone on this platform. I was scammed by a service provider, left a review warning other clients about this, next day my review is gone and their rating is 5 STARS after scamming people? shady people. EDIT: I have contacted customer support as suggested, currently waiting to get a resolution EDIT2: no one contacted me i had to do it myself and the customer service seems incompetent at best, the explanation you've given does not match what actually happened. You state that reviews are only removed when there is "sufficient evidence" of a guideline violation, and that "sellers do not have the ability to remove reviews themselves." I left an honest, factual review describing my actual experience with a seller on epal.gg: I paid for a service, the seller went silent, never delivered, and never refunded me. That review did not contain false claims, harassment, or anything outside your guidelines — it described exactly what happened. Despite this, the review was removed within about two days. I subsequently saw the seller themselves openly bragging, in writing, about having gotten my review taken down. I have this in writing and am prepared to provide it as evidence. If sellers "do not have the ability to remove reviews themselves," I would like an explanation for how this seller is claiming credit for doing exactly that, and why a factual review was removed at all if it violated no guideline. I was also told previously that your support team would contact me to look into this. That did not happen — I had to reach out again myself to get any response. To be clear about what I'm asking for: I want my review reinstated. Not a generic acknowledgment, not another promise to "look into it" that goes unanswered — actual reinstatement, or a specific citation of which guideline my review violated, given that I do not believe it violated any. If a seller can get a truthful negative review erased simply by asking or complaining, while the platform keeps collecting commission on that seller's orders regardless of how they treat customers, then the review system is not doing what you describe it's meant to do, and this case is a clear example of that. I am also still owed a refund for the undelivered order, which remains unresolved. Please have someone actually look into this specific case, with the evidence I've described, rather than sending another standard response.