I received the product and used it once…
I received the product and used it once per the manufacturer instructions. After the first use the controller unit started making a strange noise and would not go on. I reached out to customer service and was told to send a video of the issue and order #/receipt which I did. I got a response 5 minutes later offering to return the order and a new one would be sent to me. I would like to give it one more try before asking for a complete refund as I may have gotten a defective controller. I appreciate the prompt customer service