No rebooking of missed connection flights
My flight from Mumbai to Amsterdam got delayed by over 5 hours, which led to me missing my connecting flight from Amsterdam. I tried to reach the Indigo contact number, but that routes to their call centre who told me they are not allowed to do the rebooking. And when I sent an email to customer.experience@goindigo in, I got a reply saying "we will share an update with you within 24–48 hours" whilst I was already stuck in Amsterdam airport for over 10 hours. DNata at Amsterdam airport also told me they cannot rebook, and that I have to book the flight myself and get a refund from IndiGo. But I have less than 1% trust of them refunding me. The IndiGo contact person at Mumbai also lied to me that a new flight booking would be done for me when I get to Amsterdam. Avoid IndiGo