Dear redBus Support Team,
Dear redBus Support Team, I attempted to book a bus ticket through the redBus app/website, and the payment was successfully deducted from my account. However, the ticket was not booked and it is not showing under My Bookings. I also tried to contact the Help & Support section, but it is showing a “502 Bad Gateway” error. I have also tried calling customer support, but the call is not connecting. Please check this transaction and either confirm my ticket booking if the payment was received successfully, or process the refund at the earliest. I am attaching screenshots of: Payment deduction/transaction Booking status / My Bookings 502 Bad Gateway error Please look into this on priority and provide me with a confirmation regarding the booking or refund. Booking/Transaction Details: Name: Jitendrta Singh Payment Date & Time: [14 sep 2026 & 05:05 PM] Amount Paid: ₹[ 549] Mobile Number: I look forward to a quick resolution. Regards, Jitendta Singh