I’ve had this app downloaded on my phone for 3 years
I’ve had this app downloaded on my phone for almost 3 years now and I can tell you that the only reason you should download this crap is if you want to get good deals on cards. CollX refuses to fix problems that stare them dead in the eyes. I’ve reported all these problems and begged for changes for my entire time and they continue to ignore them. One of the things they refuse to fix is seller refunds. I’ve bought so many cards that were refunded by sellers. It happens way too often, and happens to a lot of the other users on the app. Instead of punishing those who do not honor the sale, not only do they RELIST the card that was refunded automatically, but SHOWCASE it on their front page. It would be VERY simple for them to remove marketplace from users that continually refund with the reason “didn’t want to sell for that price.” The ambassador program is another joke of theirs. The ambassador program is meant to help new users and be a bridge between the average users and the CollX HQ. 99% of the ambassadors on CollX do absolutely nothing. Eric is the only ambassador that has genuinely helped me with my problems, and helped me submit customer service tickets. Instead, ambassadors are promoted WAY more often than the average user on the CollX front page, leading to more sales for those users. Their scanner is also a complete joke. Even after they implemented AI to help with the scans, it still gets cards wrong 50% of the time. Ebay’s scanner works 100% better. Going off of that, the scanner on CollX also gives you terrible pricing. CollX advertises themselves as a way to “quickly find the value of your cards” but then gives you outdated, incorrect pricing. Ebay, again, is much better at finding prices for you on their scanner. This is why the only reason you should use CollX is if you want good deals on cards. Another thing they refuse to fix is their AI moderation. I’ve been banned from this app several times for no reason. Both times, an AI banned me automatically. The first time I was banned, it took several days for support to reach back out to me. When they finally did, they realized that I was not at fault and unbanned me. This most recent time, an AI banned me permanently for scamming. However, I hadn’t sold or bought a card in over a month. I reached out to support almost immediately. I was responded to almost 12 hours later and was met with a dry “we can’t tell you why you were banned” and an instant dismissal of my case. The final thing they refuse to fix is their customer service. Extremely bad customer service, the fact that I am not getting a response within 5 hours, and then getting a dismissal of my case instead of a genuine reply? Not all of the customer service representatives are like this, but they sit on endless customer service tickets all day and never respond to them. To the CollX team member that’s reading this review, I don’t want your sorry excuse for what I should do next as a reply to this review. I’ve supported this app for so long and defended it but you all betrayed me by banning me and dismissing me. If you’re looking for my email, it’s the one that your support team member Tim wrote me back on. You all created my passion for cards, and now you’re destroying your reputation with me. You had way too much potential when I first started to be staring these problems dead in the face for so long. Do better CollX.