Worst airline experience after travelling to 28 countries
My first experience with IndiGo, and 2 out of my 3 originally booked flights were cancelled. After the first cancellation, we arrived at the airport at 8am only to find we had been rebooked onto a 10am flight from another airport more than 1.5 hours away during peak-hour traffic. Only after we pointed out that we could not possibly make the flight were we moved to a later replacement flight, which was also cancelled. A few days later, another of our originally booked flights was cancelled, with little to no customer service. The refund process for this second cancellation has been just as frustrating. We were told at the airport that we would receive a refund, but it was never initiated. When I followed up, I was told that all applicable refunds had been processed when they had not. It took 16 emails back and forth before IndiGo acknowledged that another refund was due. They then quoted an amount that appears to cover only one of the two passengers. After 18 emails, hours spent going back and forth, and more than a month, I still have not received any refund. I have travelled to 28 countries and flown with many airlines, and this has easily been my worst airline experience. I have only ever written positive reviews for companies, but this experience was troubling enough that I felt others should know about it.