They changed the refund terms after I shipped the item
They changed the refund terms after I shipped the item Absolutely terrible customer service and refund process. Lane Woods told me to return my item to their warehouse and said they would refund me within 1–5 business days after the tracking showed delivery/signature. I followed their instructions, paid $16.30 out of my own pocket to ship the package, and provided them with the tracking number. After I shipped it, they changed the story and told me the refund would instead be processed 3–5 business days AFTER they received the item. That is not what I was originally told. The entire process has been unnecessarily frustrating and feels like the customer is expected to keep jumping through hoops after already doing exactly what the company requested. If you are considering buying from Lane Woods, I would think very carefully about how difficult it may become if you need to return something. I would not recommend this company based on my experience with their customer service and refund process.