I excitedly ordered the Saros 20 Flow…
I excitedly ordered the Saros 20 Flow on release day and it arrived to my house at around noon on Thursday September 17. I was at the UPS store doing a return on Friday September 18th at noon after less that 24 hours of ownership. The unit clearly malfunctioned and the right arm of the AdapiLift system was acting like it had a mind of its own. The arm kept extended and contracting so the unit could not dock or do its sole purpose of cleaning. Roborock Customer Support was horrible and after seeing the same script that other America customers noticed, I opted to return the device via Amazon. So I am out $1700 and have dirty floors still and no robot. Hopefully i will get a refund in two week. My advice is, if you buy a Roborock, do not go directly to them for your purchase. Go somewhere that has a return policy and make sure to document every step from receiving the product, unboxing, and setup. Once they get your money, they have no interest in helping you.