Dear Team,
Dear Team, I am writing to bring to your attention an issue I experienced during my recent journey on your company bus. The bus developed a technical issue during the journey, but unfortunately, passengers were not informed about it. I was scheduled to get off near the airport to catch a flight to Dubai. At around 1:30 a.m., I woke up as the bus had become extremely hot and uncomfortable, and I was finding it difficult to breathe. When I enquired with the driver, I was informed that the bus had a technical issue. My flight was scheduled for 4:00 a.m., so I requested assistance in arranging a taxi to the airport. The driver explained that it would be difficult to find a taxi at that time and location. However, he kindly made an effort to take me to Athani as quickly as possible, and I appreciate his assistance in that situation. There was also another issue when I got off the bus. The conductor handed me the wrong bag without confirming with me whether it was my luggage. As it was dark, this caused additional inconvenience and confusion.As it was late for the flight I rushed with my bags and only realized when I reached Dubai it was a wrong bag. I had to take another flight back to return the bag. I would like to suggest the following measures to help avoid similar situations in the future: 1. **Inform passengers about technical issues:** If a bus develops a technical problem, please check whether any passengers have flights to catch or other urgent commitments and inform them promptly, so they have an opportunity to make alternative arrangements. 2. **Confirm passengers' luggage:** Before handing over luggage, the conductor should always confirm with the passenger that the bag belongs to them, particularly when it is dark or when several bags look similar. This can help prevent passengers from receiving the wrong luggage and the inconvenience that follows. I am sharing this feedback with the intention of helping improve the service and passenger experience. I would appreciate it if these points could be taken into consideration. Thank you for your attention. Regards Sreeja