I purchased a kids back pack with a 30…
I purchased a kids back pack with a 30 day return policy. The zipper kept getting caught in the cloth. I attempted to work with this issue until less that 2 weeks later the zipper broke. The person who I purchase it from in the store claimed she doesn’t know much about anything in the store but simply ran my transaction and sent me a text receipt. She explained she was ‘new’. When I came to return the item before the 30 days the same girl claimed again that she was ‘new’ and started working there and did not know how to make a return. After calling the store manager , she proceeded to berate me by telling me she’s never had complaints about a product before and that the back pack was placed through the ringer. She was offensive and disrespectful about the return over the phone. She ended up calling security because she didn’t want to return the back pack and did not want to speak to me about it or offer a different solution. She said my 5 year old was the problem for being too rough with the zipper. Unacceparable. A zipper shouldnt break within a month. And if the product is that cheaply made and has a return policy of 30 days then they should return it. Because it is defective and of poor quality.