Poor quality and poor customer service
I made the mistake of thinking ALL of their jewelry was slightly higher quality than just gold-plated. I am happy with some of the things I bought, but two of the rings I paid quite a bit for are gold-plated, and within one week of wear, the gold plating was wearing off. I could have bought $2 rings from Shein for this quality, but I spent waaaay more than that. I wrote to customer service to tell them about this and I sent pictures of the rings where the silver was clearly showing through. They claimed they couldn't see the wearing. This tells me that they just don't care about customer satisfaction or running a good business.