SCAM - Don't buy their "unlimited" plans, you won't get what you paid for!
I am extremely disappointed and frustrated with Ahrefs' customer support and their unfair, opaque restriction policies. My workspace has 5 paid accounts, and two of them were abruptly restricted/blocked by their automated system. When I asked support (Julia) which exact terms of service were violated, they admitted that they do not have fixed numerical limits (like X requests per minute or Y reports per day) written in their Terms of Service. Instead, they hide behind vague phrases like "usage patterns exceeding typical user activity." When I pointed out that my request rate averages out to roughly one click every 10 seconds (performed manually through the UI, perfectly fitting a normal human pace), they simply repeated automated bot-like responses. To make matters worse, they told me that even if I do not violate anything right now, the system will keep the account restricted for 1 to 2 weeks (essentially until the end of the billing cycle), and they refuse to lift it manually. So, let's get this straight: You advertise "unlimited access with no credit limits." You penalize users for working fast or intensively, calling it "suspicious" even if it's completely manual. You refuse to state clear rules or limits anywhere in your ToS so customers actually know what they are allowed to do. You take people's money for paid subscriptions and leave accounts locked/restricted for weeks with zero manual support intervention. This is essentially paying for a service and getting locked out because your internal automated heuristics feel like a user is working too efficiently. If you have a cap on how many reports an active SEO specialist can view per day on a standard plan, put it clearly in your pricing page instead of hiding behind arbitrary algorithmic bans. Terrible experience, zero accountability, and daylight robbery of prepaid subscription days. Avoid if you actually plan on doing heavy SEO work.