If I could give negative stars
If I could give negative stars, I would Extremely disappointing experience with Exclusivia. I ordered a $1,200 coffee table and $1700 TV cabinet in June, with delivery originally expected around August. After weeks of delays and repeatedly chasing for updates, I was told the order was “in transit”, despite the tracking link not working or being able to locate the order. The products finally arrived months later, 23rd of September and the coffee table arrived significantly damaged. I have photos and a video of the unboxing showing the damage was already there when it was opened. I requested a full refund. Instead, Exclusivia has offered $200 compensation and another replacement, which would mean waiting even longer for a product I no longer have confidence in. The TV cabinet is also very average quality for the price. The lack of communication, misleading/inadequate tracking, enormous delay and then receiving a damaged $1,200 coffee table has been an incredibly frustrating experience. I have now started a dispute with my bank and am seeking a full refund. I would strongly recommend thinking twice before ordering from Exclusivia. If I could give negative stars, I would.