Honor 400, guarentee
I submitted my Honor 400 device to the Ankara Kızılay branch of KVK Technical Service—the official authorized warranty provider—on August 24, 2026, requesting a back cover replacement. Although more than 20 business days have passed, my phone has neither been repaired nor delivered back to me. Following this delay, I contacted Honor customer service both via email and by phone three times, requesting a brand-new replacement device due to the failure to complete the repair within the 20-business-day statutory limit. I was repeatedly told that "a response is awaited from the higher team"; however, despite today being September 27, 2026, I have still received no update whatsoever. Furthermore, when I mentioned that I would apply to the Consumer Arbitration Committee, I was met with the response, "In that case, you will wait for its outcome and we won't get back to you"—a statement I perceive as a subtle threat and a tactic aimed at intimidation. I have suffered significant hardship both from the breach of the legally mandated service timeframe and from this unprofessional approach. Due to the failure to complete the repair of my device within 20 business days, I demand the immediate replacement of my Honor 400 device with a brand-new unit and its prompt delivery to me. Additionally, I have been forced to use an old, faulty phone for over a month, and I was not even provided with a temporary loaner device; I have been utterly miserable throughout this process. Honor has shown complete disregard for all the trouble I have experienced. 2602900848 form number