Avoid this company entirely.
Avoid this company entirely. I ordered leggings from Crzy Yoga. They were delivered to the wrong address. I never received my product. When I reported the delivery failure to Fidelia Lan (customer service), she insisted the parcel had been delivered to my correct address, despite clear evidence it had not. When I pushed back, she demanded I provide surveillance footage from my building to prove the error was theirs. My building has no cameras. This was an impossible, unreasonable demand designed to deflect responsibility onto me for their failure. I then requested a refund for the item I never received. Crzy Yoga refused point-blank. They offered a replacement instead, but only while explicitly claiming that all my consumer rights — returns, refunds, protection — were “invalid.” This is illegal. UK and EU consumer protection laws are not optional. Demanding impossible “proof” from a customer to cover up a delivery failure is unacceptable and frankly insulting. Fidelia Lan’s handling was dismissive and obstructive. She shifted burden of proof onto me rather than taking accountability for their error. I paid for a product I never received and was denied the refund I’m legally entitled to. Report them to Trading Standards. Do not give them your money.