⭐ 1 Star
⭐ 1 Star – Terrible Product and Even Worse Customer Service I deeply regret purchasing the Roborock Saros Z70. For a product at this price, I expected premium quality, reliability, and customer support that actually cares about its customers. Instead, I have been dealing with constant problems, frustration, and a disappointing customer service experience. The robot has experienced recurring positioning and docking issues, problems with the mop cloth mount dropping, and a robotic arm that cannot reliably pick up objects as advertised. Despite troubleshooting and receiving replacement parts, I am still dealing with problems that prevent this expensive robot from performing as expected. What makes this experience even worse is Roborock’s customer service. After spending time documenting the problems, providing videos and screenshots, and communicating with support, I received a response essentially blaming my home environment and the types of objects the robot encounters. Rather than providing a meaningful solution, I was told to rearrange furniture, adjust object placement, and create No-Go Zones. Seriously? I purchased an expensive robot vacuum with advanced features because I expected those features to work reliably in a normal home. I should not have to constantly rearrange my furniture or modify my living space just to get this machine to function properly. The robotic arm is another major disappointment. A feature that was heavily promoted as part of this product has failed to perform reliably in my experience. Being told that certain objects are outside its supported capabilities only adds to the frustration. The biggest disappointment is how Roborock has handled these issues. A company should stand behind its products, take customer concerns seriously, and work toward an actual resolution. Instead, I feel like I have been left to troubleshoot the problems myself while customer support explains why the robot is behaving this way. I would not recommend the Saros Z70 based on my experience. The product has been a major disappointment, and the customer service has only made the situation worse. Save yourself the frustration and think carefully before spending your money on this robot. A premium price should come with premium performance and customer support—not endless problems and excuses.