Worst airline refund experience 5 months later still no refund
My Flight from Cebu to Hanoi was cancelled on 8 May 2026. I had opted for a refund and submitted all required forms. Five months later the status on my file is " Being Processed by Air Asia". This toatally unacceptable business practice adopted by Air Asia. Very difficult to find a human being to speak to about my case. Online "Bo" is totally ineffective as says Allstar has joined and will be ready to chat in a few minutes. Half an hour later I am still waiting!!. Worst airline refund experience I have ever had.