Worst customer experience I've ever had
Worst customer experience I've ever had. DC Concept have supply chain management issues, poor communication and renege on any goodwill gestures to compensate. Ordered item which had a communicated delay of 8-9 weeks, instead of the 1-week delivery advertised on their website site. The item was actually delayed 11-weeks, and had an awful lot of chasing over email. No communication about delivery, and I was prompted to eventually organise myself with their driver. Item doesn't work in the flat, but also weirdly arrived in child-like wrapping on any of the metal components and needed to be returned. Again, very very little comms, 2 promised collection days with no-one showing up and taking time out of work. Over a week later and still haven't received refund. Really really poor. Never again.