I had a very disappointing experience…
I had a very disappointing experience with RedBus. Last Sunday, I tried to book a bus ticket from Avinashi to Bangalore. During my first booking attempt, I completed the payment, but the booking page kept loading/spinning for more than 15 minutes, and no ticket was generated. Assuming that the booking had failed, I came out and booked another ticket. The second booking was successful, and I received the ticket confirmation. Later, when I checked my bank/payment details, I found that the amount had been debited for BOTH bookings. What is more disappointing is that both bookings were made using the same user ID and the same passenger name, within a gap of around 10 minutes. However, neither the travel agency nor RedBus was able to identify and verify the duplicate booking/payment at the time. When I contacted them, I was simply told that verifying the transaction would be difficult. If two tickets are booked under the same ID and the same passenger name within such a short time, why is there no system to detect and alert the customer about a possible duplicate booking? I feel this is a serious issue with the booking/payment system and customer support. Customers should not have to suffer because of a technical issue or lack of proper verification. RedBus should investigate this transaction properly and provide a fair resolution/refund for the duplicate payment. Very disappointing experience. I expected much better from RedBus.