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Jerra Kelly

United States

1 Reviews
3 Reads
0 Useful

1 review

Alibaba.com

Buyer BEWARE 13 years in business, this is the worst.

I ordered 200 deodorant tubes for a client. It took two months for them to arrive in the states. Two days before delivery, they were damaged. It was returned to the Fed ex hub and then China. I was directed by the seller to reach out to customer service. Despite ALL the evidence being provided, including a internal reference number from Fed ex that shows it was returned, detailed tracking, 50+ messages, and their OWN internal tracking showing the item as was returned...I was provided $200 of the $280 I am owed. It was intonated multiple times that I am lying about the package, despite it being clear on ALL tracking pages it was returned. Now, I am out almost 2.5 months and $80 and I will NEVER shop on Alibaba again. Do not shop here, the discount in not worth the lack of customer service and the money back guarantee written on toilet paper, it's so flimsy.

2026-10-06