Do NOT waste your time
From Booking.com to the company TravelThru, they are completely unprofessional. From the day of the hotel reservation on September 3rd, 2026, they offered an airport transfer, without specifying any baggage allowance or whether there was a standard or plus option. On that date, I explicitly stated that a family member is a senior citizen with reduced mobility, therefore we needed the driver to arrive 60 minutes after the flight landed, and that this timeframe should be factored in for no-shows. This was already documented on Booking.com, and later by TravelThru with one of their agents who confirmed the same date, September 4th, 2026, but here we are on October 1st, 2026, and nothing that was said is true. The company outsourced by TravelThru had no idea about the request; it was complete chaos. There is no communication or information between them, and the clients are left to fend for themselves. They offer a service just to say they do, but there is no criteria or professionalism. Your drivers from third-party companies are suffering, and most importantly, all the customers. Learn to manage your bookings and be serious! Booking 797673714