Refund validated in June
Refund validated in June. Still waiting in October. AirAsia cancelled my Cebu–Hanoi round trip, not me. I chose a refund in June and AirAsia validated it within the week. It's now October and I still haven't been paid. What's happened since: - My follow-up case in August was closed without the refund being paid. - I filed a complaint with the Civil Aeronautics Board. AirAsia's answer was that it couldn't give me a timeframe, and it offered travel credit instead. I declined that in writing the same day. - AirAsia's replies since then have said the refund is "in progress" or "being processed," with no date. - The payment provider confirmed my payment went to AirAsia and that the refund is AirAsia's to release. This is my own money for flights AirAsia cancelled. If you book with AirAsia, know that a cancellation on their end can mean months of waiting with no timeline.