I stayed on ePal.gg far longer than I should have
Explanation: Only reason I do not leave much earlier is because some of the people providing services on the platform. Some of them genuinely seem good, and I wish those people the best. If I judge ePal only by the website support, internal communication, and management structure, I’d leave a long time ago. Support is there on paper only. Support Tickets are useless, support does not take ownership, does not provide solutions, does not properly reply, and does not solve anything meaningful. I also spoke with higher ups ‘officials’ and the experience is not better. From my experience, the only thing they are consistent at is saying whatever is convenient in the moment and then failing to follow through. I spent a few thousand euros per month on just ePal.gg platform, and I was looking into investing in the company or at least exploring the industry more seriously. Because of that, I asked important risk related questions. For example, what happens if something unsafe or NSFW happens on the platform, a customer has a bad experience, and the platform fails to enforce its own rules, fails to monitor properly, fails to take action, or ignores the customer afterward and they decide to take legal action? That is not a small issue. From investor side or serious business perspective, that creates real legal and financial risk. Even if the company believes it is right, fighting that kind of case costs money. And if internal logs, platform history, previous reports, ignored complaints, or past moderation failures are reviewed, the situation can become much worse. I have already been in situations where I invest into something, problems appear, big experts warn me it is going in the wrong direction, and I cannot easily pull out when things start falling apart. I am not funding that kind of risk again without serious answers. Instead of receiving serious answers, I am told my questions are “too professional” and then ignored. That gives a clear view of the company already and how serious they are. A company cannot scale only on seasonalities, creators, and hype. It needs structure, accountability, ownership, communication, and people who actually complete responsibilities. Right now, from my experience, ePal lacks all of that. I also wanted to organize in game tournaments and bring more money, users, and attention to the platform. At first I am told yes, then no which made the conversation go in circles. No clear ownership, no clear process, no proper communication. Because of this, I will no longer be using ePal.gg, and the people I brought to the platform to spend money will be fully moving elsewhere with me. We found replacements already . From what I seen so far, this whole industry has a serious problem with incompetence. Customers are treated badly for no real reason, while the people providing services on these platforms suffer because the companies fail to manage their own systems properly. Additionally, several service providers known as ‘ePals’ have said that ePal.gg has been publicly discussing increasing how much people providing services keep from the order price. However, when they ask when this change is actually coming, they are ignored by the website as well. At this point I genuinely wonder where this company acts professionally and where it delivers promises? I wish ePal the best of luck, but from a business perspective, I do not see this going anywhere in its current state. Maybe I am wrong, maybe I am not. But as someone running big businesses, I can say that without real goals, clear structure, ownership, accountability, and communication, stagnation and downfall will continue for this company. ePal.gg also charges higher payment fees on phone for the same payment provider, which makes me question the company even more. Global payment providers base fees on payment method, region, and card type, overall orders and some other factors, never device. I mentioned this to them approximately 50days ago and nothing changed, ePals told me this has allegedly been the case for over a year, making it look intentional. ePal Official Ryan contacted me when I spent some money on website and offered me ‘rewards’ for spending more, I told him my goal is to play with some people and that I don’t care about that but I tried it. He ignored me multiple times when I updated him I spent what he wanted. I don’t care but I hope they’re not scamming others. Thank you to mainly ePal Official Ryan & Sally for ultimately making me leave and for continuous lying and no follow ups on whatever ideas, suggestions I had in mind to scale the business and for lack of help that was needed. To make myself feel better for funding ePal.gg employee salaries for no reason, I donated 10 times the amount of what I’ve spent on this website to charity.