I would like to thank Michel for his help in resolving my problem.
I would like to thank Michel for taking the time to help me resolve an issue. I purchased a WattCycle LiFePO4 battery (48V, 100Ah, 5kWh). Upon unboxing it, I discovered a defect with the display; Michel kindly provided troubleshooting instructions and promised a discount if I decided to keep the battery in the event that the repair was unsuccessful. In the end, I received a good discount and decided to keep the battery. I can confidently recommend WattCycle as a responsible company! Special thanks to Michel for the help!