Absolute scam of a school!!!
Absolute scam of a school!!! Parents never enroll your kids there! We made the mistake to do so and never receivced any service, had to wait for over 5 days for response, on private learning program we couldnt even get a teacher available at a time conveniet to us (which was the whole point), on top of all they want to keep 50% of our enrollment fee, based on only providing access to a platform we never used, not even once, due to their inability to deliver any kind of the promised service. We had to chase them on all communication channels trying to arrange a beginning date and lesson to our child and this never happened. Without adressing the problem they keep repeating the same refund policy as if they had delivered the promised service. This could easily be a scam organisation, representing as school, making people pay, not providing service and then keeping 50% FOR ABSOLUTELY NO REASON! Dont make our mistake! We had to pay another school, now pay a lawyer and live all this stress instead of enjoying our child being a first grader and remember this time as magical new experience for the whole family. Super disappointing! Upon enrollment, they are all nice and friendly, responsive and then you are being ghosted - to this day we still have unread messages from support team, whatsapp chats (more than a month) etc. They said " oh we are accepting a new communication software". but if so you should have let your custommers know in advance and accept you failed to deliver the promised service! We withdrew our kid based on the lack of service, not based on personal preference! We refuse to pay 1300 usd for receiving nothing but headaches and sleepless nights, two zoom calls- one to enroll, one to withdraw. Thats all we got! This is far from the promised educational program, response rate as advertised was on 4 mins, you can see why 5 days delay and multiple failed attempts from our side to rech them are frustrating! We waited for 3 weeks to receive confirmation for withdraw - they claim to have sent us an email, which was never delivered, regarding the serious matter of the situation a follow up was necessary, especially when there was such problem with communication! They have all our contacts and never reached us, we had to open a carholder dispute to protect ourselves. I begin to spread the truth, we did everything on our side and they have failed, a classic refund policy cant apply in this case! The dispute is still open, we hope to receive a fair outcome!