Unlawful Scam Airline DO NOT BOOK unless you want to go into overdraft
Absolutely horrific. DO NOT BOOK THIS AIRLINE! My flight was cancelled 2 days before departure. Upon calling the airline and trying to get through for 5 hours, they refused to let me reroute on the same day as all IndiGo flights were booked, and they refused to let me book another airline. I needed to travel on the agreed day for multiple really important reasons so I emailed them 6 times asking for help rerouting, but I received little to no communication from the airline. I was forced to buy a flight last minute on the day before, at extremely inflated prices (I am a student with very little money), due to their failure to comply with their own policy that they MUST offer passengers a refund OR reroute ACCEPTABLE TO THE PASSENGER. Then, in the middle of the night, with no communication received from them prior, they booked me onto a flight and sent me an email at 1am, that was scheduled to leave at 6am (5 hours notice in the middle of the night in delhi as a solo female traveller!!!). At no point did I give my consent to this and they didn’t even mention it whatsoever before booking me onto it. They used this as a reason not to refund me any compensational charges for my new flight, old train tickets that I missed the departure for. They refunded me only the flight fee (which was extremely cheap compared to the flight I was forced to get as it had been booked long in advance). In total I had to pay for around £300 extra which was more than my original flight, and for me is a lot of money. I think its disgusting that the airline exploits its customers like this. No communication or help after THEY CANCELLED THE FLIGHT! And no compensation for all the travel costs they caused.