STAY AWAY from this company
STAY AWAY from this company! I ordered a dress that I received 2 weeks later. The dress was of poor quality, strange smell and the color of the dress received was different than pictured on line. I requested a return label the day after I received the dress, they requested that I send pictures of the dress inside lighting and outside lighting. Stupid me, did that and why did that matter? Just a way for them to prolong the return. If you are unhappy with your purchase you should be able to return the item, no questions ask. After 10 email exchanges I received this email see below email. Molly Evers 3:11 AM (4 hours ago) to me Hello, We’re sorry, but we’re unable to provide a prepaid return label. If you would like to return the item, it would need to be sent back to the return address we provide, and the estimated return shipping cost is around $35–$40. We understand that this would be quite a large expense for you. To help reduce your loss, we’d like to offer you a $35 partial refund instead, and you can keep the item for yourself, give it to a family member or friend, or use it in another way. Would this solution work for you? Julia G. Customer Service Team I replied no, it would not! Just send the address for the return. Now I'm even more concerned that if I return the dress paying the shipping cost that I will never see the credit back on my card. I think the best solution is to dispute the charge on my card. This is the worst customer service I have ever had to deal with. Again STAY AWAY!!!!!!!!!!