Would never purchase Roborock again!
I did so much research before buying. I wanted to buy something of quality and durable. After 5 months, one wheel stopped spinning ( the vacuum was always kept clean and no animals). After getting a repair approved it took 3 weeks to get the vacuum back!! Well 3 months after the repair same wheel same problem. Again weeks to have it fixed. Will not offer a new vacuum or investigate why the problem keeps happening. They also confirmed that after the 12 months of general warranty I was out of luck even if the same issue was to happen a third time. I find this lack of service and warranty absolutely ridiculous and frustrating when you pay 700$ for a unit that’s should be top of the line.