I am extremely disappointed with ZALORA…
I am extremely disappointed with ZALORA Singapore’s delivery service. I specifically paid extra for express shipping because I expected my order to arrive within the promised timeframe. If I wanted to wait just as long as standard delivery, I would not have wasted my money paying for express shipping. It is unacceptable to charge customers extra for a faster delivery service and then fail to deliver on time. What exactly is the point of paying for express shipping if the promised delivery timeframe is not respected? This is not just about a delayed parcel; it is about the service I paid for and the expectations that were set when I placed my order. I expect ZALORA to take responsibility for this failure rather than provide generic apologies or excuses. Please do not treat this as just another customer complaint. I expect a proper resolution, not a standard copy-and-paste response. 295164769