Extremely Disappointing Experience with IndiGo – Poor Customer Service and No Accountability
Writing My first experience with IndiGo was extremely disappointing. I would never recommend this airline to anyone. Even if the ticket prices are cheaper, I would strongly advise people to think twice before choosing IndiGo. We booked our tickets online as part of a group. Everyone else received the correct flight times, but only my return flight ticket showed the wrong departure time. Since this was not our mistake, we repeatedly emailed their customer care team and contacted them several times, hoping for a proper solution. Unfortunately, there was absolutely no progress. In the end, the only solution they offered was for us to pay extra money to change the flight ourselves. Even though we provided evidence showing that the issue appeared to have occurred during the booking process on their own website, they did nothing to resolve it. What disappointed me the most was their lack of responsibility and customer care. Even when there was evidence suggesting that the mistake was on their side, they failed to provide a satisfactory solution. There doesn't even seem to be a proper way to appeal for a refund. This was my first experience with IndiGo, and it will definitely be my last. I will never choose IndiGo again. Extremely disappointing customer service and a frustrating experience from start to finish.