Alibaba order
I paid €2,525.48 on Alibaba.com on 16/09/2026 (Trade Assurance order 315634630501024747) for 2 motorcycles. Over a month later nothing has been delivered and I have no proof of shipment. After I paid, the seller's contact passed me to someone calling himself a US-based sales manager on WhatsApp. His WhatsApp Business profile used a different company name and email from the supplier on my order. I was then asked for an extra USD 400 "customs charge" that was never part of the order, and I refused. I opened a refund claim with Alibaba and have only received holding emails saying the case is "under review", with no decision and no refund date. I have now asked my bank for a chargeback. Advice for other buyers: never pay anything outside the platform, be wary of extra fees requested after payment, and keep all chats and receipts.I paid €2,525.48 on Alibaba.com on 16/09/2026 (Trade Assurance order 315634630501024747) for 2 motorcycles. Over a month later nothing has been delivered and I have no proof of shipment. After I paid, the seller's contact passed me to someone calling himself a US-based sales manager on WhatsApp. His WhatsApp Business profile used a different company name and email from the supplier on my order. I was then asked for an extra USD 400 "customs charge" that was never part of the order, and I refused. I opened a refund claim with Alibaba and have only received holding emails saying the case is "under review", with no decision and no refund date. I have now asked my bank for a chargeback. Advice for other buyers: never pay anything outside the platform, be wary of extra fees requested after payment, and keep all chats and receipts.Thank you for replying. To be clear: I ordered on 15/09/2026 and paid €2,525.48 on 16/09/2026. Nothing has been delivered, I was then asked for an extra USD 400 that wasn't part of the order, and my refund application is still open after more than five weeks. I've had two "under review" emails and no decision or refund date. I've emailed Alibaba asking for a written decision by 30 October and have disputed the payment with my bank. I'll update this review when it's resolved.