Absolute Nightmare- condescending service and wrong parts
Absolute Nightmare Company – Deceptive Support, Hostile Communication, and Wrong Parts I had the single worst customer experience of my life dealing with Carputech while trying to upgrade the screen on my 2019 MINI Cooper S. From the very start, their communication was completely unacceptable. They consistently ignored messages for days, and when they did finally reply, they would only provide unhelpful, brief, few-word responses. Their shipping department sent the completely wrong unit that did not fit my vehicle or support my factory backup camera. After forcing me to waste hours tearing my dashboard apart only to find out their hardware was incorrect, they completely refused to take accountability. They broke written promises to ship out the correct replacement parts and went entirely silent on my support requests. The moment I protected my money by filing a dispute through my credit card company, their silent treatment suddenly turned hostile. They went from giving me lazy, minimal answers to flooding me with condescending text messages. They began mocking me with laughing emojis, explicitly telling me that I "made things unnecessarily complicated" for myself. They then tried to use high-pressure scare tactics, falsely threatening that they would intentionally tie up my refund in a six-month legal appeal process unless I dropped the bank dispute. This company operates with zero integrity, ignores customers until forced to react, and deletes negative reviews from their own website to hide their atrocious service. Check their independent reviews elsewhere before buying. Avoid Carputech at all costs.