**⭐ NO STARS
**⭐ NO STARS – Absolutely appalling after-sales support. Three faulty replacements and still no resolution!** I honestly wouldn't recommend DJI to anyone based on my experience. Their products might look impressive on paper, but what happens when something goes wrong? In my case, it's been an absolute nightmare. I originally purchased the DJI Pocket 2 Creator Combo, and it worked brilliantly until the wireless connection to my phone stopped working. Fortunately, I had a two-year warranty, so I contacted DJI and followed their instructions to send the device in for inspection and repair. Since then, DJI has replaced my camera THREE TIMES. Unfortunately, every replacement has developed problems of its own, including frozen screens, connection issues and audio interference. That's three replacement devices, all with faults, and I'm still without a reliable camera. I've now raised a formal complaint and requested either a refund or an alternative model. After everything I've been through, I have absolutely no confidence in receiving another Pocket 2. DJI's response? They refuse to refund me because I purchased the camera through Amazon rather than directly from their website. Instead, they want to send me yet another Pocket 2, despite the problems I've experienced with all three replacements. They've also offered me a €50 store coupon as compensation for the inconvenience. And here's where things get even more ridiculous. I went to Amazon to request a refund, only to be directed back to DJI's website because the seller appears to be one of DJI's own Amazon stores. So DJI tells me they can't refund me because I bought it through Amazon, while Amazon directs me back to DJI. I'm effectively being passed from one place to another without a satisfactory solution. **Three faulty replacement cameras, endless correspondence, hours wasted, and still no resolution.** I understand that electronic products can develop faults. What I find completely unacceptable is the repeated failure to provide a working product and the refusal to offer a reasonable alternative after three unsuccessful replacements. I bought a premium product and expected reasonable customer service when something went wrong. Instead, I've spent months trying to resolve an issue that should never have reached this point. DJI's handling of this case has completely destroyed my confidence in the company. I wouldn't willingly buy another DJI product, and I'd strongly advise anyone considering one to think carefully about the after-sales support they might receive if things go wrong. **My advice? Think twice before buying DJI. A good product is only half the story; how a company treats its customers when things go wrong matters just as much. In my experience, DJI has failed miserably on that front.**