Starting to lose faith in Canopy
Starting to lose faith in Canopy. I was very happy with Canopy for many years, but lately, each time we travel the experience seems to get a little worse. On our last trip the shuttle air conditioner was blowing extremely hot air on a 90+ degree day. Several of us passengers asked the driver to shut off the climate control because of the sweltering heat and she responded by saying the air conditioner wasvworking fine where she was sitting. She never did turn off the air and we arrived at the airport soaked in sweat. Not a great way to start a vacation. On the return trip, we had to wait for a second shuttle because the first filled up too quickly, which is becoming a more common occurrence. I understand that it is difficult to find drivers, but none of the other car parking facilities seem to have a problem with getting everyone on their shuttles. Finally the deterioration of the parking lot with massive, potentially vehicle damaging potholes is concerning. I did notice that some of the potholes had been filled with gravel on my return trip but those had been there for an exceptionally long time before receiving any attention. The parking prices continue to rise but very little of the revenue appears to be going into facility upkeep. I will give Canopy one more opportunity to restore my faith, but another poor experience will force me to take my business elsewhere.