Great Quality & Customer Service
I recently ordered the Zoe Initial Necklace from Oak & Luna. Once it got here, I could tell the quality and craftsmanship were worth the wait. But if I’m being honest I did issue an exchange for my item. This is because once I saw it, I realized I didn’t like my choice in the amount of letters or the order I chose for my necklace. I felt it didn’t look right, so I decided I wanted to add an extra letter. Thankfully Oak & Luna has a seamless process when it comes to their returns and exchanges. I was able to receive store credit so that I could turn around and reorder my necklace the way I wanted with no hassle. It took about 2 weeks to get here. Overall I had a great experience with Oak & Luna and will definitely recommend them to anyone looking for beautiful custom pieces that are personal and unique!