Excellent Teas, awful, awful customer servuce
While the teas are excellent, and the prices good, it is simply the worst customer service I’ve ever encountered. No communications, no updates, no responses to emails or phone calls and took 6 weeks to ship a small order which was all listed as in stock at the time it was placed. I get that the status might be wrong on the web, but then you reach out to the customer to explain the issue, or at least respond to the emails and phone calls.