Beware of Hertz "franchise" scams
I rented a car in Savannah for a weekend away. When it was time to leave, all flights to NYC were cancelled. My rescheduled flight for the next day was also cancelled. Because I am the primary caregiver for two elderly parents, there was an urgency for me to get home. I tried to contact the Savannah office by phone and email to advise them that I would be driving to NY and dropping the car at JFK. There was zero response. Upon contacting Hertz 800 number, I was advised that the location was a franchise location and they couldn't alter my reservation. At no time was I made aware that I wasn't dealing directly with Hertz. I made my reservation on the Hertz app. After returning the car to JFK, I received an additional charge of over $1400.00 plus a yet to be explained charge of $368. I have tried to contact the Savannah location and received no help. Hertz customer service says I must deal with the franchise but I have had no luck in even getting an answer from them. I am fully aware that there would be an additional charge for returning to a different location, but considering the circumstances, I feel that $1400 in addition to my original payment is absurd