Once loyal customer - no longer satisfied
I've been a loyal Overtone customer for over 10 years. For the longest time I was a dedicated Rose Gold but switched to Pastel Pink (now cotton candy pink) when the Rose Gold formulation became increasingly orange instead of pink in hue. However, after my most recent order I'll be looking for a replacement to the daily conditioner. They have recently changed the formula so it is much thinner than the previous product and no longer deposits much color if at all. They also reduced the packaging size to 4.5 ounces - down from 8 ounces. I understand that in this economy a company may have to make some changes but the changes made unfortunately are the kind of changes that have turned me from a loyal customer and referral source to a dissatisfied consumer looking elsewhere. If Overtone reverts the changes and goes back to the old daily conditioner formula I'll consider coming back but not with the current, soupy, thin, color in name only daily conditioner.