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Disappointed

美国

2 Reviews
8 Reads
0 Useful

2 reviews

Allianz Partners USA

The flight we booked with Alaska AirlinesAlaska was…

The flight we booked with Alaska was cancelled at the last minute. So we never took the flight. When we filed to get an insurance refund we were told it was too late to file. As far as we’re concerned you are just running a scam to take people’s money. If we could give you zero stars we would you provide no service for a flight that was cancelled (due to no fault of ours) and didn’t have the decency to return money that was never applied since the trip never happened. Shame on you! Kevin Friel

2026-08-03Verified
Ubigi eSIM

Absolutely no customer support…

Update: Wow, this company is blatantly trying to gaslight an entire Reddit community with their responses, pretending like the problem didn't/doesn't exist. Yes, they finally fixed the Submit button on their web form, but there is still no chatbot on the website. Instead of acknowledging and fixing the issues, this company's modus operandi appears to be to deny it ever existed, and count on reviewers never checking in on the claim again. I know for a fact that there are multiple users experiencing the same issues, and one other user experiencing the exact SAME problem on the SAME day as me. Original: Absolutely no customer support available when problem arises. Their webpage directs you to complete a web form, but the Submit button for the form doesn't work. They also indicate there is a Chatbot available, but it is no where to be found. This appears to be a longstanding issue as I can see other users posting same complaint on Reddit over the past year. They must be suffering from some internal changes as I, as well as other Reddit users, have previously been able to reach them via the web form.

2026-07-30Verified